Last updated: June 2025

Thank you for shopping with Orange Habit. We sell a range of products, including health supplements and general goods. Because different product types have different return requirements — particularly for hygiene and safety reasons — this policy is divided into clear sections so you know exactly where you stand.

If you have any questions, please contact us at support@orangehabit.com before sending anything back.

Supplements & Health Products

What can be returned

We accept returns on supplements and health products that are:

• Unopened and in original factory-sealed condition — the seal must be fully intact
• Returned within 60 days of the delivery date
• In their original packaging with all labels and inserts
• Not expired or within 90 days of their expiry date

⚠️  Once a supplement has been opened, it cannot be returned. This is due to health protection and hygiene reasons, and is a recognised exception under UK consumer law. If your product is defective or incorrect, please see the section below — opened products may still be eligible for a refund in those circumstances.

Defective, damaged, or incorrect supplements

If you receive a supplement that is:

• Damaged in transit
• Defective (e.g. broken seal on arrival, unusual smell, appearance, or texture)
• Incorrect (wrong product, flavour, or quantity)
• Expired or near expiry (within 90 days of expiry date at the time of delivery)

Contact us immediately at support@orangehabit.com with your order number, the batch/lot number and expiry date printed on the product, a description of the issue, and photos where possible. Under the Consumer Rights Act 2015, you are entitled to a replacement or full refund in these cases, regardless of whether the product has been opened.

General Products

What can be returned

For all non-supplement products, we offer a 60-day return window from the date you receive your order. To be eligible, items must be:

• In the same condition as received — unused and undamaged
• With all original tags still attached
• In their original packaging
• Accompanied by your receipt or proof of purchase

Non-returnable general items

The following cannot be returned regardless of product type:

• Perishable goods (e.g. food, flowers, plants)
• Custom or personalised products (e.g. special orders, engravings)
• Personal care and beauty products once opened
  
• Sale items and gift cards

How to Make a Return

1. Contact us first. Email support@orangehabit.com with your order number and the reason for your return. Do not send items back without prior authorisation — unauthorised returns will not be accepted.

2. We’ll review your request. We’ll confirm eligibility and, if approved, send you a prepaid return shipping label and instructions.

3. Send your item back. Pack the item securely and send it to the address provided. We recommend keeping proof of postage.

Your Rights Under UK Law

Nothing in this policy limits your statutory rights as a consumer under UK law.

14-day cancellation right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an online order within 14 days of receiving it, for any reason. You then have a further 14 days to return the item after notifying us.

Exception for supplements: The 14-day cancellation right does not apply to sealed goods not suitable for return once opened for hygiene or health protection reasons — where the seal has been broken after delivery. If you open a supplement, you will not be able to return it under the 14-day right unless it is defective or incorrect.

Consumer Rights Act 2015. All products must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these standards, you may be entitled to a repair, replacement, or refund — regardless of whether it has been opened.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the credit.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@orangehabit.com.

Contact Us

For any questions about returns, refunds, or your order, please contact our support team at support@orangehabit.com. We aim to respond within 1–2 business days.